External Grievance Rights for NHP Members

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In an effort to serve our members in the best way possible, NHP strives to provide every opportunity to access NHP’s grievance process when dealing with difficult situations. We believe that honest and open communication with our members is the best way to resolve conflicts, however, in some instances, dialogue alone will not result in a resolution and the formal grievance process must be accessed. Therefore, we want to remind each of our members how to best access this channel of communication at NHP.

The state of Florida requires that NHP members have the right to appeal our decisions to an external review organization. Contact the Agency for Health Care Administration for quality of care issues at 888-419-3456 or the Department of Insurance Consumer Assistance for billing issues at 800-342-2762 any time during the grievance process.

You may also appeal to the Subscriber Assistance Panel at 850-921-5458 or toll free at 888-419-3456, or write to the panel at 2727 Mahan Drive, Tallahassee, Florida 32308. The Panel will review your request and make a determination on the status of your grievance, then will direct you appropriately.